Frequently Asked Questions


We aim to process your order within 3 business. However, Due to COVID-19 this normal processing and shipment time may be delayed. 

International shipping 

We ship worldwide. If you do not see an option for your country at checkout, please contact us to arrange.

Preloved and Vintage Items

All pre-owned and vintage pieces ae hand selected with care and checked for quality. These items may be subject to some normal signs of use, as they have lived lives before landing in our care. In case of more abnormal defects, these elements are noted in the individual product description. All items are clearly labeled with the condition they are in. Returns are offered if the item arrives in a condition other than what was expected. 


Custom-made Gold Jewelry

All jewelry is one of a kind and made especially for your. Therefore, returns on these items are not available.


We try to give the most accurate possible description of the used items listed so that there is no need for returns. If you find the product to be damaged upon receipt, please contact us.

See our returns section for full details.